Get In Touch
Vinyl Casino Contact: A Real Person, Fast
Live chat connects you to a person in about a minute, and our team answers around the clock, every day of the week.
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Must be 18 or older to participate. Full terms on site.
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Need Someone Now
Vinyl Casino Support, Your Way
Fewer Minutes, Not Hours
Live chat suits anything urgent, from a stuck deposit to a bonus question, and a real agent usually answers within about one minute. Speak in English, German, Finnish or Norwegian.
Vinyl Casino By E-mail
Best for documents and anything needing a paper trail, including verification files. Write to [email protected] and expect a reply within roughly four hours.
A Voice Instead of Text
Call our Australian line, +61 2 6577 9868, during AEST hours when talking it through is easier. Most callers are speaking to someone within five minutes.
Calling From Australia
Support Built for Players in Australia
Reach Us
Australian Phone: +61 2 6577 9868; Support Time Zone: AEST; Languages: English, German, Finnish, Norwegian; Support E-mail: [email protected]
Supervision
Supervisory Authority: Gaming Curaçao, OGL/2023/1247/0892
Help
Gambling Help: Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
Before You Write
What to Have Ready Before Contacting Support
Worth a two-minute check when you want your question solved in a single reply.
Your Support Checklist
Line these five up and the first reply usually covers everything.; Registered e-mail address; Your player username or ID; Screenshot of the issue; Payment method last digits; Short description of the problem
Six Departments
Send Your Question to the Desk That Handles It
Your Account
General Support: [email protected]; Document Verification: [email protected]
Money
Deposits and Withdrawals: [email protected]
Everything Else
Complaints: [email protected]; Privacy Requests: [email protected]; Business and Partnerships: [email protected]
Peace of Mind
You Want to Know Who Holds Your Account
Company
Legal Name: Vinyl Casino B.V.; Company Number: 392784 (Curaçao); Registered Address: Kaya Flamboyan 11, Willemstad, Curacao
License
Regulator: Gaming Curaçao; License Number: OGL/2023/1247/0892
Written Contact
Support E-mail: [email protected]
Vinyl Casino Timing
Know Exactly How Long You Will Wait
Live Chat
Chat Hours: 24/7, AEST; Chat First Reply: About one minute; Time Zone: AEST
E-mail
E-mail Address: [email protected]; E-mail Reply: About four hours
Phone
Phone Number: +61 2 6577 9868; Phone Waiting Time: About five minutes
Three Steps
What Happens When a Reply Falls Short?
Details in Writing
Write to [email protected] with your player ID, the dates and any screenshots. A written record keeps your case moving without repeating your story.
How Long Will It Take?
A reference number lands in your inbox, and the team reviews your case against the record. Ask how long the review takes if the first reply leaves it unclear.
Where Does It Go Next?
Nothing moves after that review, so you take the matter to Gaming Curaçao, the regulator on our license. Bring your reference number with you.
Help You Need Now
Vinyl Casino Questions, Answered Briefly
Why should I care which licence Vinyl Casino holds?
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Vinyl Casino B.V. holds a Gaming Curaçao licence, number OGL/2023/1247/0892, registered under company number 392784 at Kaya Flamboyan 11, Willemstad, Curacao. Why that matters: the licence obliges us to keep player funds handled transparently and to answer complaints through a documented process.
Where do I turn if the answer does not help?
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Should a reply leave you unsatisfied, say so in the same thread and ask for it to be escalated to a senior agent, who will review the exchange. If that outcome still falls short, you may take the matter to Gaming Curaçao, the regulator that issued licence OGL/2023/1247/0892, and it can look at the handling of your case.
What if I decide to shut my account for good?
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A closure request sent from your registered e-mail address is actioned once we confirm it is you, and any withdrawable balance is returned to you first. Keep in mind that only one account per player is permitted, so a closed account cannot simply be reopened on a whim later.
What happens when I write in a language other than English?
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Messages reach agents who work in English, German, Finnish and Norwegian, whatever the hour. Our team is based across those language desks rather than in one room, so a shift change can mean a short wait before a specialist picks the thread up. Everything you send is handled in the language you wrote it in.
What if I want my details copied or wiped entirely?
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A request for a copy of your data, or for it to be erased, goes to [email protected] and is handled under the terms of our Curaçao licence. We will confirm your identity from the registered e-mail address before acting, and some records must be retained where the licence requires it. You will hear back from the privacy desk with what was done.